Cancellation Policy

Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments. If you need to cancel your appointment, we respectfully request at least 24 notice.

We understand that sometimes life’s commitments get in the way, sickness, work and family. If a crisis occurs and you need to reschedule, we completely understand and will be happy to rebook your appointment.

We would like to thank all our clients who do text back or let us know when they can’t make it with plenty of time to fill the vacant appointment.

However if clients cancel at the last minute, requires a last minute reschedule or don’t show up that affects us hugely, so we have had to introduce a cancellation policy to help reduce this growing trend.

As a courtesy to you, we make every effort to confirm all appointments prior to the day of your booking

Cancellation Policy will apply if -

• If you cancel within 24 hours of your appointment time we require you to pay 50% of your appointment value or $25 whichever is greater

• If you change your appointment within 24 hours of the booking a $25 change of appointment fee will apply and will be debited from your deposit

• If you are a “No Show”, then we will charge 100% of the value of your appointment to your supplied card or if booked instore an invoice will be sent to you. You will be required to pay before any future bookings are accepted

• If you can’t make an appointment due to an emergency the charges will be waived at our discretion

• If you book instore and these fees apply to you a defict will be created against your account

• Any payment or deposit paid for your appointment is non-refundable and will be placed on an account with us

• Deposits are transferable if more than 24 hour notice is given of a cancellation and can be used for future appointments or product purchases.